CP Electrical Wholesalers Newcastle & Morpeth
CP Electrical
Newcastle & Morpeth

Notice
Please read these pages carefully before using this web site. Do not use this site if you do not agree with any Terms and Conditions listed. Use of this site signifies compliance with these Terms and Conditions.

Use of this Site
CP Lighting authorizes you to view and download designated electronic information at this site. This electronic information may consist of software, technical information, product literature, and other materials. You must retain all copyright, trademark, and other proprietary notices present in the original CP Lighting Information and on any copies of the CP Lighting Information. You may not modify the CP Lighting Information obtained from this site in any way or reproduce or publicly display, transmit, or distribute or otherwise use the CP Lighting Information for any commercial purpose. For purposes of these Terms and Conditions, any use of the CP Lighting Information on any other web site or networked computer environment for any purpose is prohibited without the express written permission of CP Lighting. The CP Lighting Information at this site is copyrighted and any unauthorized use of any CP Lighting Information located at this site may violate copyright, trademark, and other laws. If you fail to comply with these Terms and Conditions your authorization to use this site automatically terminates and you must immediately destroy any CP Lighting Information obtained from this site.

Disclaimer
The contents of this site are provided "as is" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. CP Lighting further does not warrant the accuracy and completeness of the material on this site. CP Lighting may make changes to this site, or to the products and prices described in them, at any time without notice. This site may be out of date, and CP Lighting makes no commitment to update this site. Consult CP Lighting directly for information regarding the products, programs and services that may be available to you.

Limitation of Liability
In no event shall CP Lighting, it's directors, employees, represensatives, affiliates, suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, consequential damages and those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site or information contained at this site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. CP Lighting does not warrant that this site will operate without error or interuption. If your use of the materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The data and information presented on this site is believed to be accurate but should not be relied upon by the user for any purpose. Any and all liability for the content or any omissions from this site, including any inaccuracies, errors, or misstatements in such data or information is expressly disclaimed. CP Lighting disclaims any liability for use of CP Lighting products in applications other than those for which they are designed.

Returns Policy
All items are covered under the United Kingdom Distance Selling Regulations:-
You have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the goods are delivered. To cancel the contract, we must be informed either in writing, by fax or by e-mail giving the reason for return as "Contract cancellation". Please package the relevant goods securely and send them including a copy of the invoice so that we recieve them within 7 working days of the date that the goods were delivered to you. The return address is:-
CP Lighting, Company Address.
For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. NB: It will not be possible to process your order for returns without a copy of the invoice as we will not be able to trace who the delivery has been returned from to apply the credit to.

Product Catalogue
All of our product confirm to British and European standards and are manufacturered by vetted sources in accordance with current legislation at the time of purchase.
Dimensions, wattages, descriptions and finishes are given as a guide only and do not constitute a legally binding contract.
Lamps are included with all light fittings sold.

Shipping
The shipping cost will be calculated and displayed automatically when you select the appropriate country after placing an item into your basket.
Please refer to the product information page for availability estimate. Typically we despatch within 7 - 10 days of receipt of order, though this timeframe depends upon the products availability from our suppliers, if we don't think your product can arrive in the time advised we will contact you by e-mail or telephone.
In the unlikely event that your order takes longer than 14 days to despatch from the date that you place your order, we will contact you and give you the option to cancel (with no penalty).

Faulty Goods
You must notify us of any damage, fault or shortage with 3 days of receipt, even if you aren’t installing your product for awhile, we strongly recommend that you open the box and check that the product is not physically damaged and is complete with all parts for installation - we cannot accept responsibility after this period, these faults are of course non electrical and include scratches , broken glass, missing parts or general flaws to the fittings.
Where available we will always supply replacement parts if not we will provide a replacement fitting or a refund will be offered if your fitting is no longer available.
We will not be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken or damages etc.

Warranty
All of our product catalogue (with the exception of lamps) carry a 1 year return to base warranty and is to be returned to us at your cost. Some of our fittings carry a longer guarantee – this will be stated in the suppliers instructions.
In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
The warranty applies to electrical components only and is void if deemed that the fitting has been incorrectly fitted, modified / altered or suffered abuse in a manner not intended for the purpose supplied.

Returns Policy
A small percentage of our products are non-returnable. You will be advised of this at the time of purchase and the relevant information will be present on your receipt – if you are unsure on this please contact a member of the sales team who can advise you further.
Shades – please keep the cellophane on your shades until you are 100% happy that you are keeping them, shades that are returned without the cellophane cannot be refunded or returned.
Bulbs - Unfortunately we do not accept bulbs as returns unless faulty, these do not have a guarantee just an expected life unless stated on the packaging.
If you need to return goods for any reason, please contact our customer services department first. They will provide you an authorisation number and take down some details.
We will not be able to accept returns without an authorisation number so please contact us first.
Returned goods must be in their original condition and packaging complete with all parts including ceiling fixings, bulbs and screws.
All goods returned for online orders will be subject to a handling charge of 25% and returned at your expense, this charge is to cover the cost for us to return the product to our supplier as we also incur a charge for products that aren’t required.
If purchased from our showroom(s) please contact us for our returns policy, if you have purchased a reduced item this will receive a credit note with a 1 year expiry if returned in its original condition within 28 days. If you purchased an Ex Display item (reduced or full price) these are unfortunately non returnable and are to be checked by yourself before leaving the showroom. All special orders are subject to a 25% handling charge- these are products that we have to order in from a catalogue especially or bespoke fittings – please see staff if you are unsure about any of the above.

Refunds Policy
The product must not have been installed or modified, and must be returned in the original packaging (complete with lamps and any other parts) and meet the above criteria.
We reserve the right to refuse a refund if the above conditions are not met.
Please leave the cellophane on any shades until you are happy with the product, goods must be returned in their original packaging complete with all parts & bulbs in order to receive a refund.
Reduced items will receive a credit note if refunded within 28 days.
Ex display items are non returnable (unless electrically faulty) and are to be checked by the customer before leaving the showroom. Ex display items may not be reduced as we have the option to order a brand new fitting, this is the customer’s choice to take an ex display item.
Unfortunately we do not accept bulbs as returns unless faulty, these do not have a guarantee just an expected life unless stated on the packaging.

Installing
Products must be installed by a qualified electrician.
All products must be earthed (where necessary) and the mains supply must be isolated prior to installation.
Please note that an incorrect installation can void your warranty (see warranty).
Installation accessories such as screws, raw plugs etc and hook plates for heavy fittings are not supplied with products.
We do not accept liability for any personal damages such as electrocution due to improper installation.
Your statuary rights are not affected.
General
CP Lighting reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions are binding upon you, therefore, you should review them often. These Terms and Conditions represent the entire agreement of the parties regarding the subject matter hereof, and supersedes all prior and contemporaneous agreements between parties, whether written or oral. The Terms and Conditions may not be amended, altered or changed except by the written agreement of both parties.

Copyright
Copyright exists over the entire contents of this web site. Unauthorised reproduction, exibitions or distribution is strictly prohibited without prior permission from CP Lighting. All other rights reserved.